The Application Process

We know that preparing and writing your resume is a difficult task, so we wanted to share some of the insight that our Recruiting team looks for in a resume. Our team looks at resumes every day, and they have a fantastic ability to identify skills and talents of motivated sales people, but here are some tips that they wanted to pass along to you:

Kiljon Shukullari – “We are hiring sales talent, and we like to see sales experience in a resume. This could be anything from retail to running your own business to customer service. But it’s not the role or the job that we’re interested in…it’s your experience and your ability to back your success with numbers and results about how you used your unique X Factor to accomplish the impossible. Make sure you include those tangible results in your resume”

Thilo Mohan – “Sales is a social skill, and it’s not for everyone, but we know that people who have signed up for extracurricular activities in school, community volunteerism or sports teams have the X Factor. If you are outgoing and driven and can demonstrate your passion, commitment and confidence, we want to meet you.”

Diana Wyley – “Being well informed about the role and program is paramount in getting our attention. Candidates who are prepared and demonstrate an understanding of the role and the Xerox Authorized Agent program in their cover letter, resume and interviews will get noticed. It demonstrates your ability to know and understand your customer before engaging…which is a critical skill in sales. Show us that you’ve done your research.”

In addition to the things we look for, here are a few things we, and other recruiters, don’t look for…

  • Complicated formats. We use software to review  resumes, and your formatting might not always make it through. A simple format in a logical order is best
  • Self Praise. We know that you are proud of your accomplishments, and you should be, but instead of telling us…show us.
  • Creative job titles. Starting a sales career is hard, and we know that over the top titles help to increase the importance…but we might misread or overestimate your experiences. Stick to simple job titles that make sense.
  • Show us you’re interested. Instead of saving your resume as “resume27.docx”, try “Jane Doe Xerox Sales CV.docx”. We know that you might not know us, but anything that has a “form” feel or “dear madam or sir” touch to it, doesn’t peak our interest.
  • Proof read. Spell check isn’t perfect, and small mistakes raise questions about attention to detail and diligence. Check and re-check your resume.
  • Don’t lie. Recruiters have years of experience interviewing and reviewing resumes…but we’re not perfect. You might get through, but once you start if you don’t have a skills that you claimed, you’re setting yourself up for a very trying experience. Stick to the facts.

Step-by-Step Recruitment

The recruitment process for the Xerox Authorized Agents is designed to provide applicants the best opportunities to sell themselves and demonstrate their skills and qualifications for the role. While we strive to help everyone who applies, we are specifically looking for people with the X Factor. The selection process consists of the following:


  • Screening of qualified candidates

    Recruiters review the incoming resumes against the requirements of the role and the skills of the individual.

  • Phone screen interview

    Usually lasting 20-30 minutes, the phone screen is a first touch with selected candidates.

  • Online Sales Assessments and Video Interview

    Candidates who succeed in the phone screen, are selected to take the online assessment and video interview. Each assessment takes approximately 45 minutes to 1 hour to complete, and candidates have 48 hours to submit their completed work.

  • In-Person Interview

    Usually scheduled within 1-2 weeks from initial contact with the Recruitment team, the 30 minute to 1 hour interview with the hiring manager allows the candidate to demonstrate their skills and knowledge of the role.

  • Travel Day or Role Play Simulation

    Taking about half a day, each candidate will be able to head out into territory with an existing Account Manager to experience a day in the life of a Authorized Sales Agent, or have the opportunity to demonstrate their passion and desire for sales through a role play simulation with the sales managers.

  • Offer

    Successful candidates can expect a formal offer usually within 2-3 weeks after initial contact with the Hiring Manager during the In-Person interview.